Leave of Absence Coordinator

Sedgwick • Coralville, IA

84d • $16 - $17

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near our center of excellence in Coralville, IA. Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years’ experience in an office setting and grow with us! A stable and consistent work environment in an office and/or virtual setting. A training program to learn how to help employees and customers from some of the world’s most reputable brands. An assigned mentor and manager who will guide you on your career journey. Career development and promotional growth opportunities through increasing responsibilities. A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Requirements

• High school diploma or GED required.
• One (1) year of administrative/general office experience or equivalent combination of education and experience required.
• FMLA administration experience preferred.
• Knowledge of state and federal FMLA regulations.
• Excellent oral and written communication, including presentation skills.
• Proficient computer skills including working knowledge of Microsoft Office.
• Analytical and interpretive skills.
• Strong organizational and multitasking skills.
• Excellent interpersonal skills.
• Ability to exercise judgement in accordance with well-defined policies and procedures.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies as required by program.

Nice To Haves

• State certification or licensing in statutory leaves is beneficial.

Responsibilities

• Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations.
• Ensures that on-going claim management is within company service standards and industry best practices.
• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization’s quality program(s) minimum requirements.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision insurance.
• 401k and matching.
• PTO.
• Disability and life insurance.
• Employee assistance program.
• Flexible spending or health savings account.
• Other additional voluntary benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees