Leave of Absence Coordinator
About The Position
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator Leave of Absence Coordinator Our Teams Connect! We thrive on collaboration—working together in-office while enjoying the flexibility of a hybrid schedule. To join us, you’ll need to live near our Center of Excellence: Eden Prairie Office 11000 Prairie Lakes Dr, Eden Prairie, MN 55344 What’s in It for You? Day One Benefits: Medical, Dental, and Vision Insurance 401(k) with Company Match Competitive Pay: $17.00–$19.00 per hour (based on experience) Generous PTO: 21 days in your first year Ready to Build Your Career? Bring your 1–2 years of office experience and grow with us! Here’s what you can expect: A stable, consistent work environment—both in-office and virtual A world-class training program to help you support employees and customers from top global brands A dedicated mentor and manager to guide your career journey Clear paths for growth and promotional opportunities given good standing at the 6 month mark! A comprehensive benefits package to support your mental, physical, financial, and professional well-being PRIMARY PURPOSE OF THE ROLE: This position is responsible for analyzing reported leave requests and determining paid leave benefits in accordance with client-specific plans, organizational policies, and applicable state and federal regulations. The role requires accurate and timely calculations, payments, and adjustments to ensure compliance and maintain ongoing claim management within established company service standards and industry best practices. ARE YOU AN IDEAL CANDIDATE? We are seeking passionate and empathetic professionals who are eager to build a meaningful career. Successful candidates will thrive in a collaborative team environment, demonstrate strong motivation and a proactive work ethic, maintain a customer-focused approach, and exhibit natural empathy combined with solution-oriented thinking.
Requirements
- High school diploma or GED required.
- Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Clerical or customer service experience or equivalent combination of education and experience preferred
Responsibilities
- Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
- Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
- Communicates decisions and on-going expectations with claimants and clients.
- Maintains professional client relationships.
- Attendance during scheduled work hours is required.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Competitive Pay: $17.00–$19.00 per hour (based on experience)
- Generous PTO: 21 days in your first year
- A stable, consistent work environment—both in-office and virtual
- A world-class training program to help you support employees and customers from top global brands
- A dedicated mentor and manager to guide your career journey
- Clear paths for growth and promotional opportunities given good standing at the 6 month mark!
- A comprehensive benefits package to support your mental, physical, financial, and professional well-being
- Entry-level colleagues are offered a world class training program with a comprehensive curriculum
- An assigned mentor and manager that will support and guide you on your career journey
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
