Leave Of Absence- Case Manager REMOTE

Aston Carter•Atlanta, GA

4d•$23 - $23•Remote

About The Position

The DLS Case Manager plays a critical role in providing comprehensive case management services for various leave of absence and disability life events. This position requires a highly skilled individual who can effectively communicate with employees, understand their situations, and apply the appropriate benefits. The Case Manager is the primary point of contact for employees throughout their leave or disability event, ensuring a seamless and trusted experience.

Requirements

1+ years of experience as a case manager using case management systems.
Experience reviewing cases for eligibility, determining appropriate benefits, and establishing/executing a case management plan.
6+ years of experience will qualify in lieu of a Bachelor’s degree.
2+ years of experience in Human Resources or customer service in a leave and/or disability field can substitute for 1+ year as a case manager.
Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint.
Strong customer service focus with a high standard mindset.
Ability to adapt to changes and new scopes of work.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong technical skills and computer aptitude, including the ability to learn new systems.
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
Experience working with confidential information.
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA.
Experience providing guidance to employees or managers on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
Leverage duration guidelines, best practice tools, and available resources to support oversight of a leave event as appropriate.
Critically assess and adjust the case management plan to an employee’s changing needs.
Address and respond to sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event.
Respond to employee-impacting issues that may arise during the leave event and ensure appropriate communication occurs.
Identify and solve problems that may arise, sometimes with limited information.
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.