Leave Benefits Coordinator - Louisville, KY

Lockton•Louisville, KY

8h•$24 - $26•Remote

About The Position

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. Location: This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

Requirements

High School Diploma/GED equivalent
Intermediate proficiency in Microsoft Excel
Demonstrate polished, articulate verbal and interpersonal communication skills
Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
Strong knowledge of leave of absence benefits and regulations

Nice To Haves

Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
Associate’s or Bachelor’s Degree or equivalent combination of education, training, or experience

Responsibilities

Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and leave of absence programs
Responds to employee and carrier inquiries in a timely manner
Investigates and resolves leave-related concerns
Supports leave of absence email inbox and/or contact center, as assigned
Acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers
Completes various administrative leave-related duties, as assigned by client and BCInsourcing
Based on client needs, duties may include (but are not limited to) processing of leave of absence and return-to-work requests; auditing of leave data; billing administration; leave and disability claim support
Regular attendance is required.
Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
Performs all other tasks as assigned

Benefits

Paid training and ongoing professional development
Company-provided equipment
Comprehensive medical, dental, and vision coverage, including a wellness program
Additional voluntary benefit options
100%25 employer-paid benefits
401(k) retirement plan with company match
Pet insurance
Immediate vacation accrual
Paid holidays, effective upon hire, including:
– 11 company-observed holidays
– 2 floating holidays
– 2 personal days
– 2 volunteer days
Employee referral bonus program