Leave Administrator
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About The Position
Provide excellent, concierge-style customer service as a leave administrator. Answer calls, email, and chats for all associates, internal and external business partners and/or family member inquiries related to FMLA, Military, Workers’ Compensation, Accommodations, and Shaw Leave of absences. Provide a high average of first call resolution of issues and have discretion related to associates’ confidential and sensitive personal/family health information. Manage leave administration processes within WorkDay, Genesys, and WorkForce for leave resolutions. Manage leave eligibility within guidelines of Federal, State and Local laws. Assist in maintaining and updating various communications to business partners for resolution. Perform as a good listener, problem-solver, communicator, and associate advocate offering empathy in every interaction.
