Leave Administration Specialist
About The Position
The Leave Administration Specialist provides frontline administrative and operational support to the Leave Administration team. This role is responsible for managing the shared leave email inbox, responding to general inquiries, and overseeing the intake and triage of leave-related communications, forms, and documentation. The specialist ensures timely and accurate routing of requests to the appropriate Leave Consultant, supports documentation review and approval processes, and assists with follow-up tasks to maintain compliance and service quality. Additionally, the position contributes to assisting with leave processes, auditing leave transactions, and supporting various leave-related projects and initiatives. The primary purpose of this position is to provide frontline administrative support to the Leave Administration team by managing communications, coordinating leave documentation, and facilitating the accurate intake and routing of leave requests. This role ensures that cases are properly tracked, assigned, and prepared for consultant review, while maintaining the integrity of leave records and promoting compliance with university policies. The Leave Administration Specialist plays a key role in supporting operational efficiency, service quality, and a responsive leave administration process across the university.
Requirements
- Strong attention to detail and ability to manage multiple tasks with accuracy.
- Excellent written and verbal communication skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Customer service orientation with a professional and empathetic approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Ability to work independently and collaboratively in a team environment.
- Strong organizational and time management skills.
Nice To Haves
- Experience working with leave programs such as FMLA, parental leave, disability benefits, and Voluntary Shared Leave (VSL).
- Familiarity with HR systems (e.g., PeopleSoft, ConnectCarolina, or similar platforms).
- Knowledge of federal and state leave regulations and university leave policies.
Responsibilities
- Managing the shared leave email inbox
- Responding to general inquiries
- Overseeing the intake and triage of leave-related communications, forms, and documentation
- Ensuring timely and accurate routing of requests to the appropriate Leave Consultant
- Supporting documentation review and approval processes
- Assisting with follow-up tasks to maintain compliance and service quality
- Assisting with leave processes
- Auditing leave transactions
- Supporting various leave-related projects and initiatives
- Coordinating leave documentation
- Facilitating the accurate intake and routing of leave requests
- Ensuring that cases are properly tracked, assigned, and prepared for consultant review
- Maintaining the integrity of leave records
- Promoting compliance with university policies
Benefits
- University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
- UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
11-50 employees
