Lockton-posted 2 months ago
Plano, TX
5,001-10,000 employees
Insurance Carriers and Related Activities

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

  • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
  • Utilize the tools provided to maintain compliance with federal, state, local and union specific leave policies
  • Coach employees, managers and HR professionals on the appropriate web-based processes, legal requirements and policy regarding leaves
  • Provide employees/managers with information and assistance regarding potential leaves
  • Produce and track all required documentation
  • Assess, adjudicate, and track all FMLA claims and available time
  • Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leaves
  • Update employee records in the HR/Payroll system as appropriate
  • Escalate issues to the proper management resource as appropriate
  • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
  • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
  • Consult with clients on best practices and policy reviews
  • Support new client onboarding process
  • Assist with client projects as needed
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