Leave & Accommodation Case Manager

OpenAI • San Francisco, CA

8d • Hybrid

About The Position

We’re hiring a Leave & Accommodation Specialist to own day-to-day operations across OpenAI’s leave of absence and workplace accommodations programs. This is a hands-on, employee-facing role responsible for intake and case management, policy and compliance execution, HRIS and payroll coordination, and vendor partnership.
You’ll serve as a primary point of contact for employees and managers navigating leave or accommodation needs, exercising sound judgment and discretion in sensitive situations, and helping improve tools, documentation, and workflows across Total Rewards. This role reports to the Senior Manager, Global Leave & Accommodation.

Requirements

• 5+ years of experience owning leave of absence and/or workplace accommodations operations and case management in a fast-paced, multi-state and/or global environment.
• Strong working knowledge of leave and accommodations requirements (e.g., FMLA, ADA and applicable state/local laws; plus statutory leave frameworks as relevant).
• Proven ability to coordinate across Legal, HRBPs, Payroll, HR Systems, and third-party administrators/vendors.
• High attention to detail and data integrity (HRIS/Workday preferred), strong judgment, and comfort operating independently.
• Empathy-driven communication skills and discretion in sensitive, employee-facing situations.
• Track record of improving operational processes, documentation, and employee experience.

Responsibilities

• Own day to day end-to-end global leave and accommodations operations, from intake through system updates, payroll coordination, and resolution.
• Serve as a primary resource for U.S. and international employees and managers for leave and accommodation requests, including medical, parental, statutory, and other protected leaves, as well as ergonomic, disability-related, and religious accommodations.
• Ensure compliance with global applicable laws (e.g., FMLA, ADA, CFRA, PDL, FEHA), partnering with Legal on complex cases.
• Audit and maintain accurate global leave and accommodation data in HRIS systems (Workday preferred); partner with HR Systems on testing, audits, and issue resolution; ensure accurate advice-to-pay, coordinating company-paid time off, statutory benefits, vendor-reported pay events, and company top-ups.
• Support relationships with third-party administrators and vendors, coordinating handoffs and resolving issues as needed.
• Provide clear, empathetic guidance on global leave entitlements, documentation, and timelines and identify opportunities to improve clarity, equity, and efficiency; contribute to refining workflows, tools, and documentation.

Benefits

• Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees