Leasing & Property Administrator

Denstock Management LLC•Charlottesville, VA

1d•Onsite

About The Position

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING & PROPERTY ADMINISTRATOR (LPA). The company embraces an “all hands on deck” philosophy - every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Leasing & Property Administrator's primary role is to perform administrative tasks that streamline resident communication, enhance the resident experience, and effectively manage leasing inquiries for all properties in the Denstock Management Portfolio.

Requirements

Must have excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding customer service environment.
Must provide excellent customer service while maintaining a welcoming and polite demeanor.
Must be a self-starter.
At minimum High School diploma or equivalent is required.
Must be able to learn the OneSite system and show proficiency within 6 months of hire if there is no previous experience.
Must be friendly, energetic, and outgoing.
Must be flexible.
Must be able to multitask.
Must work well independently as well as in a team atmosphere.
Must be able to work in a fast-paced and customer service-oriented environment.
Must be reliable and follow through on commitments.
Must be able to maintain composure in difficult situations.
Must be trustworthy (maintain confidentiality) and exercise good judgment about what to say and when.
Must be able to quickly retain new information & skills.
Must be able to read and understand training materials and apply the information to job duties.
Must be able to perform duties under pressure and meet deadlines.
Must be able to take constructive positive or negative feedback from supervisors.
Must be able to adapt and conform to change.
Must be proficient in computer programs, including MS Word/Excel.
Must be able to draft correspondence.
Must pass a criminal background check.
Must pass a drug test.

Nice To Haves

OneSite experience

Responsibilities

Answer prospect calls.
Enter prospect information into the CRM system.
Schedule property tours.
Hand off the prospect to the onsite team after the tour.
Process lease applications.
Contact the applicant for missing documents.
Review the Lease Expiration Calendar to determine the lease end date.
Calculate the rent-to-income ratio for qualification.
Process screening.
Communicate application status to the applicant.
Create and send the lease packet.
Countersign the lease.
Determine rent increase based on budget guidelines, current occupancy %, and pre-leased %.
Control lease expiration timing.
Generate and send renewal offer letter and 1st reminder.
Create, send, and countersign the renewal lease.
“Close-Pending” the renewal packet.
Enter NTV (Notice to Vacate) into OneSite.
Remove the apartment from the lease expiration calendar.
Add the apartment to the Turn Schedule.
Schedule Turn Week tasks.
Send move-out letter/checklist.
Save the move-out letter in the Shared Drive.
Schedule and dispatch the Pre-Move Out and Move-Out inspections.
Add all apartments to the Turn Schedule on the day the NTV is received.
Send POs to vendors for cleaning, painting, and carpet cleaning/replacement.
Delete carpet cleaning PO and notify vendor if damage requires carpet replacement.
Send carpet replacement PO by Monday EOD.
Review Move-In & Move-Out Inspection sheet (from the initial move-in), the Move-Out Inspection with pictures, and the charge sheet completed by maintenance for each apartment.
Pull and attach vendor invoices.
Pull outstanding charges from utility portals and attach to FAS (Final Account Statement).
Complete FAS in OneSite.
Email FAS to the resident.
Save the PDF in the 'Move Out Documents' folder.
Call/email past residents with balances up to 120 days post-FAS.
Conduct all duties and responsibilities in accordance with the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other federal, state, and/or local laws pertaining to multi-family property management.
Fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
Comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other company officials.
Cross-train in other functions or positions to ensure satisfactory operation of the property or work area.
Attend company meetings when requested.