Leasing Professional - 5Line

Kairoi Residential•Charlotte, NC

11h•Onsite

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Leasing Professional means that every day is different! This role is an dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. In this role you will be able to exemplify the Art of Neighboring. You will not only manage the sales process from start to finish, you will be the face of your assigned community - a true extension of the Kairoi brand! You will be the first impression and interaction that future residents experience. An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility. In this role you’ll need to be skilled at delivering remarkable service and enhancing the resident experience.

Requirements

Strong sales and customer service experience.
Organizational, multi-tasking, and communication skills.
Experience with Google and Microsoft Office Suites.
Excellent follow-up skills via email and phone.
Attention to detail.
Prior experience in leasing, sales, or hospitality.
High school diploma or equivalent.
Successful completion of a background check and drug screening.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Manage the sales process from start to finish.
Be the face of your assigned community.
Be the first impression and interaction that future residents experience.
Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
Provide information, schedule visits, give tours, and determine resident eligibility.
Deliver remarkable service and enhance the resident experience.
Work quickly to close leases to meet acceptable closing ratios as determined by Kairoi.
Maintain professionalism and excellent customer service in all interactions.
Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
Accurately explain all features of your community including amenities, apartment availability, rent and pricing information, lease agreements, policies, and more.
Follow-up with future and new residents to ensure satisfaction by sending e-mail, thank-you notes, or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Efficiently complete all lease-related paperwork for new residents and renewals (i.e., applications, lease agreements and addenda, employment and credit checks, and move-in packets) with confidentiality and professionalism.
Collect security deposits, rent, and all other funds associated with resident move-ins.
Support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
Gather information about markets, competition, etc., and prepare competitive survey reports to analyze the real estate market trends and conditions in the area.
Ensure that we are leaving a remarKable impression through regular inspections of the community, tour path, vacant and model units.
Understand and comply with Fair Housing Laws and practices.
Maintain open and effective communication with team members and leaders.
Be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
Understand the resident's needs and respond to those needs promptly and professionally.
Take ownership and elevate resident concerns, if necessary, to the appropriate people who can help.
Help build relationships with local businesses to attract future residents through outreach marketing efforts.
Attend and participate in training as required.
Perform other duties as needed and assigned.

Benefits

Competitive Compensation.
Incentive compensation opportunities are available and are performance based.
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
401k program with a company match.
Exceptional PTO program.
Paid holidays.
Floating holidays.
Birthday day off.
Milestone sabbatical program.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training.