Leasing Professional - Multifamily Community - Palatine

ARTISAN Management Group•Palatine, IL

About The Position

Who We Are ARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset. We take our responsibility to our communities seriously, while still believing that a positive, welcoming environment matters. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and understands that creating great resident experiences starts with a team that enjoys working together. We move quickly while staying organized, adaptable, and consistent—so our residents can rely on us every day. We trust our team members to take ownership, make thoughtful decisions, and do what’s right for the people who call our communities home. We believe the best ideas come from listening, collaborating, and staying connected to our residents. If you enjoy working with supportive teammates and taking pride in creating positive, well-run living experiences, you’ll feel right at home at ARTISAN. Summary of Position The Leasing Professional is accountable for ensuring the satisfaction of Artisan residents while also meeting leasing, retention, and occupancy goals for the community. Artisan Leasing Professionals have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are highly qualified to deliver top-notch customer service plus understand and anticipate prospect and resident needs to create exceptional Artisan experiences. Principal Accountabilities Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. Manage the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure an Artisan “move-in experience.” Showcase the value of the community features as they relate to the prospect's needs. Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents. Utilize and establish creative marketing and social media strategies to increase property traffic. Support occupancy and retention goals by following up with potential and current residents. Use problem-solving skills and best judgment to handle unpredictable situations as they arise. Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision. Promote positive resident relations through courteous and timely response to resident needs and concerns. Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks. Collaborate with team members to plan and organize resident events. Other duties as assigned Core Values in Action At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities. Empowerment: You guide prospects and residents through the leasing and renewal process with confidence, helping them make informed decisions about their home. Integrity: You conduct all leasing activities accurately and in compliance with Fair Housing and company policies, building trust through transparency and professionalism. Compassion: You listen to and anticipate prospect and resident needs, delivering service with empathy, patience, and a genuine desire to help. Stewardship: You support occupancy and retention goals by maintaining accurate records, following processes, and representing the community responsibly. Community: You help create meaningful connections by fostering positive resident relationships, collaborating with onsite teams, and contributing to engaging community experiences.

Requirements

High school diploma or equivalent, some college-level education preferred.
1+ years in a sales-oriented role.
6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
Possesses superior sales ability.
Computer proficiency, including MS Office: Word, Excel, and Outlook.

Nice To Haves

AppFolio experience preferred, not required.

Responsibilities

Manage the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure an Artisan “move-in experience.”
Showcase the value of the community features as they relate to the prospect's needs.
Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
Utilize and establish creative marketing and social media strategies to increase property traffic.
Support occupancy and retention goals by following up with potential and current residents.
Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
Promote positive resident relations through courteous and timely response to resident needs and concerns.
Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
Collaborate with team members to plan and organize resident events.