Leasing & Marketing Team Leader

Cardinal Group Companies•Tempe, AZ

35d

About The Position

The ideal candidate will be: A proactive problem-solver who anticipates resident needs and resolves them with ease. Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly. A dynamic communicator with a warm and professional demeanor. Energetic and positive, thriving in a fast-paced and ever-changing environment. Passionate about creating community and delivering exceptional resident experiences. Motivated by goals and driven to exceed leasing and occupancy targets. Still interested? Read more about specific job responsibilities below.

Requirements

2-3 years of sales and customer service experience (leasing experience is a bonus!).
High School Diploma or equivalent.
Exceptional communication skills—you’re warm, professional, and approachable.
Basic computer skills: typing and writing ability for correspondence, memos, etc.
Proficiency in Microsoft Office applications
Excellent communication and customer service skills.
Can-do attitude; willing to work outside your job description

Nice To Haves

Previous experience as a Leasing Agent, Leasing Manager, Leasing Professional, or similar role.

Responsibilities

Warmly welcome and assist prospective residents, qualify their needs, and deliver engaging property tours to showcase the property and close the lease.
Utilize professional leasing techniques, including feature/benefit selling, to meet preleasing and occupancy goals.
Answer incoming phone calls professionally, assisting prospective residents, current residents, and internal team members with efficiency and care.
Process and verify lease applications, ensuring timely communication of results to applicants.
Maintain accurate client records and regularly update daily activity reports, including notices to vacate, vacancy reports, and other critical documents.
Provide concierge-level service to residents by assisting with day-to-day tasks to elevate their living experience.
Plan and execute resident events that bring the Sweetwater brand to life and align with Cardinal’s commitment to community and excellence.
Lead and coach Leasing & Marketing Assistants (LMAs) on effective sales and leasing strategies to hit and exceed leasing goals.
Collaborate with the social media intern to seamlessly communicate leasing and marketing goals, ensuring cohesive messaging and engagement.
Collaborate on marketing initiatives to support occupancy and retention goals, including community events and campaigns
Ensure the tour route is always pristine, appealing, and on-brand by conducting regular upkeep and monitoring curbside appeal.
Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices.
Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success.
Assist with other duties and special projects as assigned.
Availability to work evenings and weekends.