Leasing Manager - University Square, Fargo

Goldmark Property Management•Fargo, ND

6d•$19•Onsite

About The Position

The Leasing Manager is an expert at driving results to maximize occupancy levels at each managed property. They bring exceptional experiences to life every day for their current and future residents through active engagement in the marketing of properties and service to customers. The Leasing Manager provides oversight of and also executes on leasing, sales and service needs. They do not directly manage people. The Leasing Manager partners with prospective residents through the leasing workflow and responds to resident and property maintenance needs, requests, and concerns. The Leasing Manager plays a critical role in helping drive results in the properties they support by training and mentoring fellow team members to achieve and maintain maximum occupancy of assigned properties and drive strong resident satisfaction results. They are primarily stationed at one site that is in need of additional Leasing strategy attention, dependent on business needs. We believe everyone at Goldmark is a leader! This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life at their individual property level. They will focus on delivering exceptional customer service and quality that is the Goldmark differentiator in making our residents feel at home. The Leasing Manager will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners, and our fellow team members.

Requirements

A high school degree or equivalent.
Strong sales skills and aptitude with confidence and drive to close the sale.
Customer service experience and a strong customer service mind-set.
Must have a valid driver’s license, vehicle, and vehicle insurance per company requirements.

Nice To Haves

Prior experience in property management or a related industry is preferred, but not required.
Rent Cafe CRM Software preferred.
Certified Apartment Leasing Professional (CALP) or similar certifications are desirable.
Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred.

Responsibilities

Use proven sales skills to lease apartments.
Advertise and market properties daily by use of social media and other marketing platforms.
Tour and present the property and available apartment homes with prospective residents and apply product knowledge to close the sale.
Daily use of customer management systems to build relationships with prospective and current residents ensuring all communication is documented.
Manage the leasing and renewal process from start to finish in accordance with company procedures and fair housing requirements.
Build and maintain long-term relationships with residents by addressing and responding to requests, questions, and concerns, making referrals to manager or maintenance team members as appropriate.
Maintain maximum occupancy of properties by achieving or succeeding relevant operational metrics, including but not limited to: ▪ Prospect, Showing and Closing Ratio. ▪ Resident Renewal Ratio.
Assist with advising residents on rent collection options and basic process questions.
Conduct property, building, and apartment inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs.
May assist in the ongoing training of Leasing Specialists at assigned properties.

Benefits

Your PTO grows with you- the longer you're here, the more time you earn.
Celebrate your commitment with work anniversary milestone time off and gift card.
Up to 120 hours each year, plus 11 paid holidays.
Recharge with 4 "YOU" Days (32 hours) and give back with 16 paid volunteer hours each year.
Leadership development programs support your professional growth and career advancement.
Choose from 3 medical plans, 2 dental plans, and vision coverage options.
Receive an annual company HSA contribution to help with out-of-pocket costs.
Build your future with a 401(k) plan offering up to a 5% company match (vested immediately after eligibility requirements are met).
Access an Employee Assistance Program (EAP) plus a range of voluntary benefits and life insurance options.
Income-replacement benefits for qualifying life events.
Live and work with Goldmark and receive up to a 20% rent discount.