Leasing Manager - ReNew Ann Arbor

Trinity Property Consultants • Ann Arbor, MI

4d • $24 - $26

About The Position

As a Leasing Manager, you will lead the leasing team and drive the property’s leasing performance, customer experience, and marketing efforts. This role is ideal for a motivated, sales-oriented leader who thrives in a fast-paced multifamily environment and is ready to coach, develop, and inspire their team.

Requirements

• Sales, Marketing &Performance Results: Applies strong sales expertise and excellent closing skills to drive leasing performance and execution of marketing strategies, including social media outreach.
• Customer Focus: Lead with a customer-first mindset and sets the standard for service excellence across the leasing team.
• Leadership & Management: Ability to lead a leasing team through coaching, accountability, and positive motivation. Strong decision-making skills and the ability to set priorities in a fast-paced environment.
• Communication: Demonstrate strong interpersonal and communication skills, effectively coaching Leasing Consultants and engaging with residents, prospects, and internal partners.
• Organization& Efficiency: Strong organizational, administrative, and time-management skills with the ability to manage multiple priorities, meet deadlines, and operate efficiently in a fast-paced environment.
• Problem Solving: Demonstrate sound judgment and the ability to proactively identify issues, think critically, and remain calm while resolving challenges in high-pressure situations.
• Minimum of 2 years as a Leasing Consultant in the multifamily industry.
• Minimum of 1 year in a supervisory, leasing leadership, marketing, or related role.
• High school diploma or equivalent required.
• Knowledge of Fair Housing laws and regulations.
• Intermediate skills in MS Office (Word, Excel, Outlook) and social media.

Nice To Haves

• Additional education or certifications are a plus.
• Experience with Yardi, Entrata, EliseAI, and Celeri is a bonus.

Responsibilities

• Oversee all leasing activities, ensuring timely follow-up, strong closing performance, and excellent customer service.
• Show, lease, and welcome prospective residents as needed.
• Ensure daily unit availability, pricing, and marketing updates are accurate.
• Oversee rental application processing and ensure compliance with Trinity standards.
• Develop, implement, and monitor marketing plans to maintain strong occupancy.
• Direct on-site and off-site marketing efforts, outreach, and social media presence.
• Organize and promote resident and prospect events to build community engagement.
• Assist with market surveys and adjust strategies as needed.
• Create a positive, service-driven experience for current and future residents.
• Address and resolve resident concerns, escalating when needed.
• Conduct move-in/move-out inspections and support all turnover processes.
• Ensure apartment homes consistently meet Trinity’s move-in-ready standards.
• Process and track maintenance requests to ensure timely resolution.
• Maintain accurate resident files, documentation, records, and reporting.
• Partner with the property management team on collections, renewals, and retention initiatives.
• Train, coach, and motivate the leasing team to achieve occupancy and sales goals.
• Lead by example, setting the standard for customer service, professionalism, and leasing success.
• Support team development through ongoing feedback, performance coaching, and best practice training.

Benefits

• Medical, Dental & Vision: Company-paid individual PPO-HSA plan (with annual employer contribution); HMO options for CA residents. Dental and vision premiums are fully covered for employees.
• Retirement: 401(k) with employer match up to 2%.
• Life & Disability Insurance: Up to $25,000 in life insurance and AD&D. Short- and long-term disability available with medical enrollment.
• Time Off: 11 paid holidays, 2–4 weeks of vacation (based on tenure) and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours yearly.
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED