Leasing Manager - Kirkwood Bluffs

Mills Properties•Kirkwood, MO

6h•$20

About The Position

We are seeking a high-energy sales leader who thrives on creating exceptional first impressions and delivering outstanding customer experience. As the Leasing Manager, you’ll guide prospective residents in finding their ideal apartment home while cultivating lasting relationships with current residents. You’ll lead and motivate the leasing team to achieve occupancy and retention goals, ensuring every interaction reflects our commitment to excellence. Pay is based on experience — starting pay is $19.80/HR

Requirements

High school diploma or GED; college degree preferred
Three years’ experience in the multi-family property management or similar field with at least 1 year leasing
Demonstrated leadership and coaching skills with ability to coach and mentor
Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
Proven ability to maintain composure against obstacles; solving problems with keen insight
Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others

Nice To Haves

CALP certification preferred but not required

Responsibilities

Own the leasing process from introduction to move-in. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents, and inspecting units to ensure a great “move-in experience”
Provide supervision and coaching to the leasing team promoting an open and collaborative environment
Oversee leasing and renewal processes, direct leasing team’s activities, and communicate expectations to achieve leasing and resident retention goals
Exhibit “servant-first” leadership by putting the needs of the leasing team first, providing training and development to continually enhance individual and overall work team performance, and ensuring all necessary resources are available for the team to perform at the highest level
Review staff performance regularly and hold associates accountable through training and mentoring
Partner with the marketing team to utilize creative marketing and social media strategies thereby increasing qualified property traffic and closing ratios
Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.
Assist with planning, preparation, and execution of resident functions
Support the maintenance team by inspecting grounds to ensure curb appeal and property appearance, maintain property cleanliness by picking up litter, and communicating service needs
Maintain positive communication with residents and provide excellent service through courteous and timely responses to their needs and concerns
Maintain accurate and in-depth knowledge of the property, other Mills properties and local competitors
Perform the duties of the leasing consultant when needed Maintain a professional and organized work environment
Embrace Mills values applying to all areas of responsibility and abide by Mills policies and procedures