Leasing Manager

Legacy Partners•Rowland Heights, CA

23h•Onsite

About The Position

Responsible, under the supervision of the Business Manager, for marketing, leasing, and pre-leasing of rental units. Coordinate the leasing team in all aspects of the leasing process, including but not limited to application processing, paperwork processing, pre-move-in apartment inspections, resident retention activities, and the lease renewal process. This is an on-site, full-time position with Fridays and Saturdays off.

Responsibilities

Team Leadership – Train, supervise, and direct the leasing team. Interview and hire staff in coordination with the Business Manager. Set team schedules and lead regular leasing meetings. Set weekly leasing and retention goals and review staff performance, guest cards, and follow-up daily.
Leasing & Tours – Meet and greet prospective residents professionally and enthusiastically. Conduct property tours and maintain current knowledge of unit availability and readiness. Qualify prospects, explain lease terms, and complete or oversee move-in paperwork.
Administrative Support – Process applications by verifying credit, eligibility, and documentation. Ensure apartment inspections are completed prior to move-in. Maintain traffic logs, follow-up reports, and phone logs. Perform file audits to support commission eligibility. Handle application fees and deposits according to policy.
Resident Relations – Provide excellent customer service to prospective and current residents. Maintain strong communication and follow-up to support resident satisfaction and retention.
Marketing & Outreach – Work with the Marketing Department on campaigns, outreach, and advertising. Develop and manage property social media and online reputation per company guidelines. Refer prospective residents to sister communities as appropriate.
Market Knowledge – Stay up-to-date on community features, apartment details, and local amenities including schools and transportation. Conduct weekly and monthly market surveys and maintain knowledge of local competitors.
Property Appearance – Tour the property regularly to inspect models, vacant units, and grounds. Report any maintenance or cleanliness concerns to the Business Manager.

Benefits

Comprehensive Health Coverage—Medical, dental, vision, long-term disability, group life, and accidental death and dismemberment insurance.
A Health Savings Account (HSA) with employer match is available for those enrolled in medical coverage.
Benefits are offered for employees with a regular work schedule of 30+ hours per week.
Paid Sick Leave – 1 hour accrued per 30 hours worked (max 120 hours).
Vacation Time – Accrued based on hours worked (up to 120 hours in the first five years), with additional accrual over time.
10 Paid Holidays Per Year
Paid Jury Duty & Bereavement Leave
401(k) with Company Match – Eligible after 90 days of employment with employer contribution.
Special Perks & Recognition – Anniversary rewards and sail-away days.
A housing discount (generally 20%) may be available when living and working at the same site and when there is an open slot—the number of discounts is limited.
A New Hire must meet rental qualifications to rent.