Leasing Maintenance Coordinator

M&K Truck Centers • Byron Center, MI

124d

About The Position

The Leasing Maintenance Coordinator works with the Leasing/Rental Customers to help schedule preventative maintenance and handle breakdowns and sub coordination. They walk through the issues with their vehicle, and the service options available for them. This person will also assist with after hour break downs, schedule repairs for the leasing company and arrange a replacement for the customer.

Requirements

• High school diploma or GED equivalent
• Strong computer skills, experience with Excel is a plus
• Knowledge of heavy duty trucks and truck repair is an asset to this role
• Excellent customer service experience
• 1 year admin/billing experience
• Confident and professional when meeting clients and talking on the phone
• Good organizational skills

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose truck and/or trailer issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that vehicle work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases
• Other duties as assigned

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A supportive and dynamic work environment

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED