Leasing Experience Coordinator

Lifestyle Communities • Gahanna, OH

74d

About The Position

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities' Home Team, you'll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection. As the Resident Experience Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC Gahanna. This will include but is not limited to working as a team with other assigned Home team members, maintenance, service partners and residents.

Requirements

• High School Diploma
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Work requires strong attention to detail and accuracy.
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Work requires the ability to multitask and meet deadlines.
• Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
• Ability to learn fair housing regulations required.
• Ability to work weekends, holidays as needed.
• Valid driver license.

Responsibilities

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale.
• Responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
• Takes prospective residents through the application and lease process, through move in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required.
• Answer and direct all incoming calls.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

Benefits

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees