Leasing Counselor

The Justus Family of Companies•Indianapolis, IN

35d

About The Position

Leasing Counselor is responsible showing, and leasing apartments to seniors 55 and older, developing and implementing successful marketing plans. In addition, Leasing Counselor collaborates with colleagues in all departments and divisions of the company to promote and ensure exceptional customer service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Associate or bachelor’s Degree is sales/marketing or business is preferred.
Three to five years’ experience in sales, preferably apartment leasing.
Effective oral and written communication skills and excellent interpersonal skills
Basic computer skills including data entry, email, attachments, Word documents and excel spreadsheets.
Supervisory skills and the ability to direct Marketing and Leasing functions.
Superior sales skills, preferably with experience selling to seniors and/or apartment leasing experience.
Ability to set and meet sales goals.
Administrative, management, and organizational skills.
Possess reliable transportation and a valid driver’s license.
Must be able to work flexible hours, including evenings and weekends as needed.
Exercise ethical and sound decision making and judgment.
Utilize critical thinking skills.
Communicate effectively and maintain good working relations with personnel in all facility departments, other health-related individuals, and community agency personnel.
Must be willing to: Keep abreast of current industry and market changes and standards.
Attend approved professional meetings, workshops, and conferences related to assisted living and dementia care to meet continuing education requirements
Learn and follow company policy and procedure
Work weekends as needed

Nice To Haves

Previous experience in senior living or health care sales and marketing is preferred.

Responsibilities

Showing and leasing apartments to seniors 55 and older
Developing and implementing successful marketing plans
Collaborating with colleagues to promote customer service
Welcoming and greeting on-site visitors
Answering incoming calls and directing them appropriately
Taking and retrieving messages
Assisting with lease preparation and resident calls
Covering the office and other job-related tasks
Supporting the mission, vision, policies, and goals of the organization
Maintaining a close working relationship with the Executive Director and other department leaders
Making decisions and leading the marketing team
Maintaining good interpersonal relationships with team members, residents, family members, and other staff
Working as part of a leadership team on various projects
Developing and implementing an effective marketing plan for the community
Utilizing a marketing database to track and foster relationships with potential residents
Actively participating in team meetings to communicate sales calls, move-ins, and upcoming events
Marketing externally through person-to-person sales calls and documenting details in the database
Responding to phone inquiries and documenting information in the database
Scheduling appointments for potential residents and their families
Conducting tours of the community and answering questions
Scheduling and supporting lease signings
Completing initial paperwork for new residents, ensuring all necessary documents are present and complete
Maintaining market-specific knowledge and updates, including hospitals and competitors
Maintaining a current list of referral sources
Developing and maintaining new relationships to encourage referrals
Developing and implementing special events to increase public awareness and traffic into the community
Monitoring trends for inquiry, deposits, move-ins, occupancy, closing, move-outs, and lost leads
Consistently preparing and submitting reporting tools and reports accurately and timely
Communicating knowledge of community and industry trends to appropriate staff
Preparing and mailing information packets for inquiries