About the position
Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one. The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.
Responsibilities
- Prioritize interactions and communication with customers. Provide community and amenity tours.
- Provide feedback on sales barriers and customer objections to management team.
- Execute sales and engagement initiatives as outlined by management.
- Provide recommendations on local marketing opportunities and messaging.
- Assist with social media and communication on various platforms to engage customers.
- Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Always represent the community positively and professionally, both in and out of the office.
- Demonstrate proficiency with general community, market and policy knowledge.
- Log, file and retrieve customer packages.
- Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
- Schedule and follow up on maintenance requests to aid in timely resolutions.
- Maintain office organization and cleanliness.
- Assist with after-hours lock out duties as required.
Requirements
- Customer-centric mindset
- Agility & flexibility with a frequently changing environment
- Great communication & interpersonal skills with a diverse population
- Reliability & self-discipline
- Availability to work during summer, holidays, and Turn periods
