Leasing Consultant

Community Housing Partners • Triangle, VA

248d • $18 - $22

About The Position

The Leasing Consultant I performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties. The Leasing Consultant II is responsible for marketing and leasing units to qualified applicants, helping to coordinate move-ins and move-outs, renewing leases for current residents, and providing superior general office support to the Property Manager. This position is a crucial member of the property's customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents, coworkers, and subcontractors. A high degree of reliability and regular attendance and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager.

Requirements

• High school diploma or equivalent required.
• Skilled in the use of computers and software applications, especially Microsoft Word, Outlook, and Excel.
• Strong customer service skills, with the ability to successfully handle interactions with prospective and current residents as well as coworkers.
• Strong written and verbal communication and interpersonal skills.
• Must have knowledge of and ability to operate standard office equipment.
• Able to perform basic math in order to calculate rent due, receive and count rent payments.
• Possess/maintain a valid driver's license and driving record consistent with current CHP insurability guidelines.
• Ability to obtain familiarity with property management functions, landlord-tenant, and fair housing laws within six months of hire.
• Ability to achieve FHEO certification within six months of hire.

Nice To Haves

• Previous experience in a leasing or property management position is preferred.
• Previous customer service experience preferred.

Responsibilities

• Answers the phone, meets, and greets prospective residents in a professional and enthusiastic manner.
• Maintains open lines of communication with other team members and actively participates in team meetings.
• Provides information and community/apartment tours to prospective Residents.
• Refers prospective Residents to sister communities if their home property's waiting list is closed.
• Qualify future residents by determining their needs, accepting their applications, verifying their income, and running their credit report.
• Prepares lease packets and all move-in paperwork, ensuring everything is complete, accurate, and compliant with government regulations and CHP guidelines.
• Schedules and performs move-in inspections and community tours prior to delivering keys to the new household.
• Schedules and performs pre-move-out and move-out inspections, answering resident questions pertaining to the condition of the unit.
• Inspects apartments to ensure readiness for showing, notifying the supervisor if inspected apartment(s) are not complete and suitable for showing/move-in.
• Prepares and maintains resident files in compliance with government regulations and company procedures.
• Displays a positive and helpful customer service attitude with current and prospective residents.
• Performs property-related duties as requested by the Property Manager, including filing reports, rent collection, bank deposits, resident retention activities, and general errands.
• Performs any other duties requiring a similar skill set, as requested by Management.

Benefits

• Generous paid vacation/holidays/sick leave
• Life/disability insurance
• 403b retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED