Leasing Consultant

Gates Hudson & Associates•Washington, DC

About The Position

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply. What You'll Do Leasing & Sales Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments Highlight apartment features, amenities, and benefits to support leasing goals Proactively manage leads, document tours, and complete leasing paperwork accurately and timely Review notices to vacate and make every reasonable effort to retain residents Customer Service & Resident Relations Answer incoming phone calls and in-person inquiries from prospects and residents Address resident questions, concerns, and service requests in a timely and professional manner Follow up with residents on completed maintenance requests to ensure satisfaction Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors Property Presentation & Operations Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready Walk vacant and rent-ready units to confirm availability and presentation standards Conduct move-in and move-out inspections with residents Consistently implement and uphold community policies and procedures Marketing & Community Engagement Stay informed on local market conditions and trends Share ideas with the Property Manager to improve marketing efforts and resident satisfaction Assist with planning and hosting resident events as directed Schedule Expectations Weekend availability is required, as most prospect tours occur on weekends

Requirements

High school diploma or equivalent
Excellent verbal and written communication skills
Ability to build rapport quickly with prospects and residents
Strong customer service mindset with attention to detail

Nice To Haves

Two or more years of leasing experience
Previous customer service, sales, or hospitality experience
Self-motivated, goal-oriented, and able to work effectively in a team environment

Responsibilities

Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
Highlight apartment features, amenities, and benefits to support leasing goals
Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
Review notices to vacate and make every reasonable effort to retain residents
Answer incoming phone calls and in-person inquiries from prospects and residents
Address resident questions, concerns, and service requests in a timely and professional manner
Follow up with residents on completed maintenance requests to ensure satisfaction
Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors
Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
Walk vacant and rent-ready units to confirm availability and presentation standards
Conduct move-in and move-out inspections with residents
Consistently implement and uphold community policies and procedures
Stay informed on local market conditions and trends
Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
Assist with planning and hosting resident events as directed