Leasing Consultant

HSL Asset Management•Tucson, AZ

About The Position

The Leasing Consultant is a service-oriented sales representative who presents the features and benefits of living in an HSL apartment community and strives to make current and prospective residents feel welcome and comfortable in their community. The ideal candidate for our Leasing Consultant position must be an equal parts friendly, forward-facing customer relations and problem-solving community representative with a positive attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

Ability to communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
People skills for developing personal connections with prospective renters, keeping current renters happy and reducing turnover
Communication, including verbal and written skills, including:
Ability to function effectively in a sales/marketing and customer service environment
Ability to answer questions and address concerns in a professional manner
Ability to read and write short correspondence and memos
Ability to compute rates, discounts, and bonuses
Ability to translate financial and legal real estate terminology into common language
Ability to effectively present information to customers, clients, and other employees of the organization
Ability to apply common sense understanding to conduct both detailed written and oral instructions
Ability to deal with problems involving few variables in standardized situations
Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures, and financial transactions
Basic computer, internet and typing skills
40-hour flexible work week
Employee will be required to work a flexible work week
Weekly schedule - Weekends are required
High school diploma or GED equivalent
Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

Nice To Haves

Bilingual language skills (i.e., Spanish) not required, but is a plus
One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred

Responsibilities

Highlighting the community, answering questions, and guiding residents to view various apartments and amenities
Responding to potential resident rental interest in-person and via digital platforms
Maintaining a professional, yet friendly atmosphere in the leasing office and other areas
Physically inspecting the community when showing apartments and reporting to maintenance any service needed
Presenting new rental offers and existing resident lease renewals
Addressing resident-related issues and managing resident communication
Inspecting all units prior to move-in, at move-out, and throughout vacancy
Maintaining awareness of local market conditions, competitors, and current trends
Answering and addressing any community-related questions or concerns as a front-line representative of HSL and a community expert
Preparing potential resident background checks, including reference letters, rental history, income verification and lease application
Properly executing all terms of a lease and taking needed steps in the case of a defaulting resident
Completing any additional duties assigned by their supervisor
Attending meetings and assisting the team in preparation of all reports, resident communications, move-out inventory, market surveys, etc.

Benefits

Bonus compensation: sign-on bonus, community performance-based bonus eligibility, referral bonuses, etc.
Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
Comprehensive full-benefits package including:
Paid vacation, personal, and sick time that accrues from day one
Paid off-site and on-the-job training
Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
Huge potential for career advancement:
More than half of HSL’s current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within
You will get the tools, training, and support needed to grow and get better
Owner/Operators who make the decisions, not a third party management company
HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity
We strive to provide excellent service and living conditions for every resident
Continued growth and expansion in Arizona have made us the industry leader