Leasing Consultant

NEW ASPEN MANAGEMENT LLC•Charlotte, NC

12d

About The Position

The LEASING COUNSULTANT is the property sales representative whose primary duties are to greet prospects, to professionally present the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING COUNSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. The LEASING COUNSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

Requirements

Requirements include maintaining good leasing and closing skills, being and staying organized.
Must have basic computer knowledge.

Responsibilities

Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first week of employment.
Must have knowledge of lease contract, application and other addenda.
Maintain a professional, yet friendly atmosphere in the leasing office and other areas where prospective applicants and residents meet.
Inspect models and ready vacancies daily to ensure cleanliness.
Answers incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Transfer calls to Assistant Community Director or Community Director when appropriate.
Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
Complete Guest information form on all prospects, send thank you notes and perform follow up.
Enter phone and walk in traffic from guest cards into the computer daily.
Maintains awareness of local market conditions and trends.
Contributes ideas to manager for marketing property and improving resident satisfaction.
Conducts outreach marketing weekly or as assigned by Community Manager
Maintains positive customer relations attitude.
Document all resident communications (verbal and written) in computer.
Contact residents to renew their lease and maintain renewal log.
Maintain work area in a clean and organized manner.
Complete all lease and renewal paperwork.
Accept rent and deposit – not to include cash or incomplete money orders.
Provide receipt upon request.
Conducts service follow-up with resident when work is completed.
Physically inspect property when on grounds, pick up letter and report any service needs to Community Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
Inventory office supplies on a weekly basis.
Report needs to Community Manager.
Organize and file appropriate reports, leases and paperwork daily.
Accepts service requests from residents and routes to maintenance for prompt processing.
Conducts service follow-up with resident when work is completed.
Accompany outside vendors on service request calls for occupied apartments when necessary.
Performs any additional duties assigned by Community Manager or Property Supervisor.