Leasing Consultant - Arrive Odenton North

Trinity Property Consultants • Odenton, MD

1d • $19 - $20

About The Position

As a Leasing Consultant , you will be the face of the community, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

Requirements

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• Sales Drive: Consistently achieve leasing objectives while upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, and maintain accurate records.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.
• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.
• This position will require availability for nights, weekends, and holidays as needed.
• Active participation in team functions and regional or company activities is expected.
• This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary.
• The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance.
• The ability to respond promptly to both visual and auditory alarms is essential.
• Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

Nice To Haves

• multifamily leasing experience preferred.
• additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Responsibilities

• Show, lease, and welcome prospective residents to the community.
• Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.
• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.
• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with community turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

Benefits

• Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees