Leasing Consultant

The Scion Group•Columbia, MO

4h•Onsite

About The Position

Scion is a company paving a path in student living, and the Experience Team Member (ETM) role is crucial to their commitment to exceptional customer experience and strong community partnerships. This position integrates marketing, relationship building, administration, and customer service. The ETM is expected to thrive in a fast-paced, agile, collegiate environment, demonstrating exceptional interpersonal and problem-solving skills, along with a stellar work ethic.

Requirements

Customer-centric mindset
Agility & flexibility with a frequently changing environment
Great communication & interpersonal skills with a diverse population
Reliability & self-discipline
Availability to work during summer, holidays, and Turn periods

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Provide feedback on sales barriers and customer objections to management team.
Execute sales and engagement initiatives as outlined by management.
Provide recommendations on local marketing opportunities and messaging.
Assist with social media and communication on various platforms to engage customers.
Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Always represent the community positively and professionally, both in and out of the office.
Demonstrate proficiency with general community, market and policy knowledge.
Log, file and retrieve customer packages.
Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
Schedule and follow up on maintenance requests to aid in timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lock out duties as required.