Leasing Consultant at Centennial Station Apartments

North American Properties•Cincinnati, OH

12d•Onsite

About The Position

North American Properties and its portfolio companies believe that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them. We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that in turn become more successful environments, more vibrant communities and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $7 billion of assets across the US. Whether developing multifamily, mixed-use, office, student housing, hotel or retail environments, we’re driven to deliver more valuable, meaningful real estate and ventures that transform, inspire, delight and succeed by connecting us all with what matters most. Job purpose The Leasing Consultant (“LC”) fulfills all leasing and customer service needs of the property. Duties and responsibilities The primary responsibilities of the Leasing Consultant will include: Serving as the primary contact for residents and prospective residents Performing all marketing and leasing activities Learning and adhering to Fair Housing laws Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions. Implementing sales and customer service strategies outlined in the NAP Way training. Touring apartments and community amenities with prospective residents Maintaining targeted occupancy Generating sales leads via internet listings, social media, and community outreach Building and maintaining resident relations Coordinating resident activities Accurate and timely reporting of all daily leasing activity Managing and following up with all resident and lead information through a variety of technological tools including data bases, Microsoft Excel, and Microsoft Word Preparing and presenting all lease contracts and related documents Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors. Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions Demonstrating company values at all times Completing additional duties or task assigned by manager The ideal candidate must demonstrate: Outstanding customer service and communication skills Highly developed interpersonal skills Self-confidence and poise Positive attitude and outgoing personality Exceptional organizational and multi-tasking skills Strong drive to succeed. Dependable, strong work ethic Ability to work weekends.

Requirements

High school diploma or equivalent
Valid driver’s license
Dependable transportation
Successful sales or customer service-related background
Ability to work weekends.
Outstanding customer service and communication skills
Highly developed interpersonal skills
Self-confidence and poise
Positive attitude and outgoing personality
Exceptional organizational and multi-tasking skills
Strong drive to succeed.
Dependable, strong work ethic

Responsibilities

Serving as the primary contact for residents and prospective residents
Performing all marketing and leasing activities
Learning and adhering to Fair Housing laws
Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions.
Implementing sales and customer service strategies outlined in the NAP Way training.
Touring apartments and community amenities with prospective residents
Maintaining targeted occupancy
Generating sales leads via internet listings, social media, and community outreach
Building and maintaining resident relations
Coordinating resident activities
Accurate and timely reporting of all daily leasing activity
Managing and following up with all resident and lead information through a variety of technological tools including data bases, Microsoft Excel, and Microsoft Word
Preparing and presenting all lease contracts and related documents
Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors.
Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team
Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues
Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions
Demonstrating company values at all times
Completing additional duties or task assigned by manager