Leasing Consultant

Centerspace•Grand Forks, ND

2h•Onsite

About The Position

Centerspace is looking for an enthusiastic and customer-centric Leasing Consultant to join their team at Legacy Apartments in Grand Forks, North Dakota. This role involves guiding your own success by achieving leasing goals and building professional relationships with prospective and current residents. A successful Leasing Consultant demonstrates an unparalleled commitment to customer service and resident satisfaction while helping customers find their perfect home. The position reports to the Community Leader and the work schedule will include Saturdays. All candidates are required to complete a 35-minute pre-employment assessment for further consideration. The role is responsible for the rental of apartment units to ensure maximum occupancy and an exceptional customer experience that promotes optimal retention. The individual will follow established procedures, comply with all internal leasing policies, Fair Housing requirements, and other applicable laws and regulations. While generally given substantial guidance, the consultant is expected to be self-directed once trained, able to follow instructions, prioritize duties, and comply with deadlines.

Requirements

High School Diploma, or equivalent.
Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer literate.
Knowledge of Property Management software.
Working knowledge of Outlook, Word, and Excel.
Ability to use a computer in a professional manner.
Completion of a 35-minute pre-employment assessment.

Nice To Haves

Background in sales is preferred.
Knowledge of MRI Property Management software.

Responsibilities

Responsible for the rental of apartment units to always ensure maximum occupancy and an exceptional customer experience that promotes optimal retention.
Follows already established procedures.
Complies with all internal leasing policies, Fair Housing requirements and all other applicable laws and regulations.
Able to follow instructions, prioritize duties and comply with deadlines.
Responsible for managing the sales/leasing funnel at the assigned community(s).
Produces sales results commensurate with the company’s performance benchmarks.
Evaluates and has expertise in assigned community(s) competitors’ offerings and pricing by conducting regular surveys and visits.
Prepares the office and tour path for business.
Prospect generation through creation of advertising online, business outreach, and other various grass roots campaigns.
Assists with community social media as directed, following all set standards for quality and frequency provided.
Provides service to new applicants to help get approval, coordinates leasing documents for move in and performs move in orientation for each new resident.
Provides excellent service to existing residents for their housing needs.
Focuses on resident retention, assisting with resident events and appreciation campaigns.
Communicates and coordinates with onsite and support team as needed to ensure resident needs and experiences are handled with an exceptional level of service.
Assists with package handling.
Coordinates communication with residents via phone, email, text, resident portal, resident app, etc.
Interact professionally with other employees, customers, vendors, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and stakeholders.
Delivers high level resident satisfaction while maintaining Fair Housing Practices.
Helps to address and resolve issues.
Encouraged/Expected to participate in industry appropriate networking groups.
Encouraged/Expected to participate in service projects, and to establish and maintain contacts within the community to promote Centerspace.
May assist with administrative duties as directed.
Maintains accurate records in software and files.
Responsible for 40% marketing & sales, 40% customer service, 20% business admin.