Leasing Consultant

Dial Equities.•Fort Wayne, IN

28d

About The Position

Leasing Consultant Haley Residential is looking for an enthusiastic and customer-focused Leasing Consultant to help future residents find their perfect home. If you love connecting with people, have a knack for sales, and thrive in a fast-paced environment, this is your chance to shine! From first tours to move-in day, you’ll play a key role in creating a welcoming experience and building lasting relationships. Join a team that values energy, teamwork, and making every day feel like home! At Haley, your career is more than just a job—it’s an opportunity to grow, thrive, and make a meaningful daily impact! We are committed to supporting what matters most to you: your well-being and your future. Come grow with us at Haley Real Estate Group, where innovation, teamwork, and strategic thinking drive everything we do. POSITION PURPOSE The Leasing Consultant serves as the first point of contact for prospective residents and provides exceptional customer service to prospects and residents. This position is essential to maintaining the community's in-person and digital appeal, managing the leasing process efficiently, and fostering a positive living experience for all residents. The Leasing Consultant is responsible for the leasing and sales process from lead generation through the resident's journey to ensure maximum occupancy is achieved and maintained.

Requirements

Ability to create a sense of urgency and follow up promptly on all prospective leads, setting appointments, tours, obtaining applications and closing the lease/sale.
Professional communication skills, both verbal and written.
Competence in navigating web-based and basic computer applications, including Microsoft Office Outlook, Word, and Excel.
Positive and proactive attitude with a collaborative work ethic.
Ability to work independently and as part of a team.
Strong multi-tasking and organizational abilities, capable of thriving in a fast-paced environment with frequent interruptions
Must possess a valid driver’s license.
Availability to work every Saturday but up to 3 days during the week.
Consistent and punctual attendance is crucial to performing the duties of this position.

Nice To Haves

Prior experience in a related field is preferred.

Responsibilities

Handle incoming calls, emails, and sms messages through various platforms, and in-person visits related to sales inquiries from prospective residents and service requests from current residents.
Professionally greet and assess the needs and preferences of prospective residents.
Ensures tools are in place to showcase and professionally present the apartment community by showcasing specific units and amenities and highlighting features and benefits both in-office and during property tours. This includes having ready-show units to tour, creating video tours to share, and taking quality photos of ready apartments.
Qualify potential residents and close leases.
Proactively contact and follow through utilizing designated CRM via calling, emailing, and sms messaging before and after their initial appointments to maintain engagement and encourage them to lease or renew.
Utilize designated platforms as required throughout the leasing and resident journey.
Promote new online reviews.
Accurately, timely, and efficiently process application verifications, complete lease paperwork, and accept rent payments and deposits.
Organize, upload, and maintain lease paperwork, reports, and other related documentation into the appropriate platforms.
Monitor competitors in person and online to understand the market.
Assist residents in setting up their accounts on the online portal during the move-in process.
Enter work orders into the system and follow up with residents to ensure timely completion and satisfaction.
Notify the maintenance team of any issues or emergencies that arise.
Provide a positive living experience to help facilitate residents' upcoming renewal. Discuss the benefits of renewing their lease to maintain occupancy.
Inspect tour routes, model units, and market-ready vacancies daily to ensure they are clean and visually appealing, taking or arranging corrective action when needed.
Monitor the condition of community facilities, such as the pool, fitness center, laundry rooms, and other common areas daily, addressing or arranging for any necessary maintenance.
Perform other duties and responsibilities as assigned by the Community Manager to support the community's overall success.
Monitors digital presence for accuracy and reports any issues.
Adheres to and promotes safety, security, and IT protocols, ensuring a safe work environment and compliance with data privacy and cybersecurity practices. Identifies risks, reports hazards, and encourages others to follow safety and security measures.
Adheres to SOPs, guidelines, and company policies, complies with rules, and applies feedback. Seeks clarification when needed and adjusts behavior to meet expectations