Leasing Consultant

Centerspace•Edina, MN

5h•Onsite

About The Position

Centerspace is seeking an enthusiastic and customer-centric Leasing Consultant to join their team at 71 France Apartments in Edina, Minnesota. The successful candidate will be responsible for achieving leasing goals and building professional relationships with prospective and current residents, demonstrating an unparalleled commitment to customer service and resident satisfaction. This role reports to the Community Leader and requires working on Saturdays. As part of the selection process, all candidates must complete a 35-minute pre-employment assessment.

Requirements

High School Diploma, or equivalent
Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer literate
Working knowledge of Outlook, Word, and Excel
Ability to use a computer in a professional manner

Nice To Haves

Background in sales
Knowledge of Property Management software; MRI preferred

Responsibilities

Responsible for managing the sales/leasing funnel at the assigned community(s)
Produces sales results commensurate with the company’s performance benchmarks
Evaluates and has expertise in assigned community(s) competitors’ offerings and pricing by conducting regular surveys and visits
Prepares the office and tour path for business
Prospect generation through creation of advertising online, business outreach, and other various grass roots campaigns
Assists with community social media as directed, following all set standards for quality and frequency provided
Provides service to new applicants to help get approval, coordinates leasing documents for move in and performs move in orientation for each new resident
Provides excellent service to existing residents for their housing needs
Focuses on resident retention, assisting with resident events and appreciation campaigns
Communicates and coordinates with onsite and support team as needed to ensure resident needs and experiences are handled with an exceptional level of service
Assists with package handling
Coordinates communication with residents via phone, email, text, resident portal, resident app, etc.
Interact professionally with other employees, customers, vendors, and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and stakeholders
Delivers high level resident satisfaction while maintaining Fair Housing Practices
Helps to address and resolve issues
Encouraged/Expected to participate in industry appropriate networking groups
Encouraged/Expected to participate in service projects, and to establish and maintain contacts within the community to promote Centerspace
May assist with administrative duties as directed
Maintains accurate records in software and files
Responsible for 40% marketing & sales, 40% customer service, 20% business admin