Leasing Consultant

Avenue5 Residential•San Antonio, TX

1d•Onsite

About The Position

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves direct interaction with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. Key aspects include providing excellent customer service, generating and handling traffic, qualifying prospective residents, leasing apartments, and preparing all necessary lease documentation. The consultant ensures model apartments are in touring condition, orients residents to the property, and processes renewal paperwork. They maintain accurate records of traffic activity, follow up with prospects, and convert phone inquiries into appointments. The position also requires inspecting apartments before move-ins, coordinating with the maintenance team, creating and maintaining confidential resident files, and completing weekly leasing reports. Daily open and close procedures must be completed. The consultant assists with ongoing resident relations, shops competitive properties, inspects buildings and grounds for safety and cleanliness, and processes work order requests. Clerical support, such as answering calls, filing, and processing invoices, is also part of the role. Additionally, the consultant may assist with planning and implementing resident activities to boost retention and must comply with all company policies and applicable laws.

Requirements

High school diploma is required.
Excellent customer service and interpersonal skills with the ability to relate to others.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Minimum of one year of previous sales experience is preferred.
One year of previous residential leasing experience is preferred.
Prior experience in Yardi Voyager or another equivalent system is preferred.

Responsibilities

Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Focus on the needs of others by listening, understanding, and showing empathy and respect.
Ensure excellent customer service to prospective and current residents and promote a quality living experience for all.
Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Ensure model apartments are in touring condition.
Orient prospective and current residents to the property.
Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
Follow up with all prospective residents via phone, mail or email.
Convert phone traffic into scheduled appointments with prospective residents in order to tour the property.
Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents.
Complete weekly leasing reports in accurate and timely fashion.
Ensure all open and close procedures are completed daily.
Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
Responsible for shopping competitive properties.
Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired.
Assist with processing work order requests for residents and ensure work is completed in a timely manner.
Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
May be asked to assist with planning and implementing resident activities in order to increase resident retention.
Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401K contributions.
Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Robust recognition program.