Leasing Consultant
Gates Hudson & Associates•Richmond, VA
•Onsite
About The Position
Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply. What You'll Do
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to build rapport quickly with prospects and residents
- Strong customer service mindset with attention to detail
- Weekend availability is required, as most prospect tours occur on weekends
Nice To Haves
- Two or more years of leasing experience
- Previous customer service, sales, or hospitality experience
- Self-motivated, goal-oriented, and able to work effectively in a team environment
- At least one year of affordable housing experience strongly preferred
Responsibilities
- Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
- Highlight apartment features, amenities, and benefits to support leasing goals
- Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
- Review notices to vacate and make every reasonable effort to retain residents
- Answer incoming phone calls and in-person inquiries from prospects and residents
- Address resident questions, concerns, and service requests in a timely and professional manner
- Follow up with residents on completed maintenance requests to ensure satisfaction
- Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors
- Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
- Walk vacant and rent-ready units to confirm availability and presentation standards
- Conduct move-in and move-out inspections with residents
- Consistently implement and uphold community policies and procedures
- Stay informed on local market conditions and trends
- Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
- Assist with planning and hosting resident events as directed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
