Leasing Consultant - 1330 (Washington, DC.)
About The Position
Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging. Join us at enterprisecommunity.org Working at Enterprise At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey. Enterprise offers career opportunities in our offices across the country with an exceptional benefits package . Job Description Summary: Markets and leases the property, ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions. Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process. Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Complies with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. Prepares, monitors, and distributes reports on a variety of operational and financial data. Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events. Participates in and attend all required training sessions. Keeps Property Manager informed of any information that could affect property operations. Supports other communities as assigned by management. Other duties as assigned.
Requirements
- High School Diploma or G.E.D.
- Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
- Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
- Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
- Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
- Excellent interpersonal skills.
- Positive attitude, enthusiasm and energy.
- Strong customer service orientation to older adults.
- Strong attention to detail.
- Ability to handle a high volume of telephone calls.
- Possess and maintain timely and reliable transportation.
Nice To Haves
- Previous sales and/or tax credit leasing experience preferred.
- NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Responsibilities
- Markets and leases the property
- Ensures a safe and attractive living environment for residents
- Provides exceptional quality and service
- Sustains resident satisfaction
- Maintains operational efficiency
- Achieves strong financial results
- Implements sales and marketing activities both on and off site to achieve occupancy goals
- Recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy
- Maintains knowledge of competitive properties and market trends and makes recommendations as appropriate
- Ensures strict compliance with the Fair Housing Act
- Shows and leases apartments
- Qualifies prospective residents in compliance with program requirements
- Manages lease renewal process
- Interacts routinely with residents
- Communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally
- Complies with Enterprise Residential’s policies and procedures and external regulatory requirements
- Ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures
- Collects rents, monitors and manages delinquencies and collections, and maintains accurate records
- Prepares, monitors, and distributes reports on a variety of operational and financial data
- Promotes resident services initiatives in conjunction with the Resident Services Department
- Drives efforts at the community level, engaging residents in social, educational, planned activities and events
- Participates in and attend all required training sessions
- Keeps Property Manager informed of any information that could affect property operations
- Supports other communities as assigned by management
- Other duties as assigned
Benefits
- comprehensive total rewards package
- dental, health, and vision care plans
- family-building benefits, such as adoption and surrogacy support
- flexible work arrangements
- health advocacy, EAP, and mental health benefits
- financial education, wellness programs
- auto-enrollment in the company's 401(k) plan with employer matching contributions
- learning and development opportunities, including tuition reimbursement for job-related courses and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
