Leasing Consultant

Hamilton Point Property Management LLC•Hattiesburg, MS

About The Position

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Requirements

Ability to read, write, understand, and communicate in English.
Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
Excellent customer service and interpersonal skills; ability to relate to others.
Professional verbal and written communication skills.
Strong organizational and time-management skills.
Ability to perform basic mathematical and accounting functions.
Ability to read and comprehend reports.
Comprehension of federal fair housing laws and any applicable local housing provisions.
Ability to multi-task.
Ability to make quick and effective decisions.
Ability to analyze and resolve problems.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to close a sale.
Ability to set and meet goals.
Ability to consistently meet deadlines.
Ability to maintain flexibility and creativity in a variety of situations.
Ability to maintain confidentiality.
Ability to drive an automobile.
Current driver license and automobile insurance.
Real estate license (if required by state).
Other licenses and/or certifications as required by state law.
Must maintain professional appearance and comply with prescribed uniform policy.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Ability to work weekends and non-traditional holidays.
Must be available to work on-call or when needed due to staffing shortages.
Willing to participate in social media content creation as needed.
Some travel may be required.

Responsibilities

Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
Ensures model apartments are in touring condition.
Orients prospective and current residents to the property.
Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
Follows up with all prospective residents via phone, mail or email.
Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
Completes weekly leasing reports in accurate and timely fashion.
Ensures all open and close procedures are completed daily.
Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
Responsible for shopping competitive properties.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
Assists with processing work order requests for residents and ensures work is completed in a timely manner.
Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
May be asked to assist with planning and implementing resident activities in order to increase resident retention.
Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.