Leasing Consultant - Hanover 8th Street

The Hanover Company • Washington, DC

275d

About The Position

Hanover Company is looking for an experienced Leasing Consultant for Hanover 8th Street, a luxury apartment community perfectly situated in the charming historic Brookland neighborhood of DC, with close proximity to Downtown and Capital Hill, minutes to its own Red-Line Metro Station and direct access to the eight-mile Metropolitan Branch Trail. The residences at Hanover 8th Street feature 377 well-appointed apartment homes with high-end features, sleek finishes and a full complement of amenities.

Requirements

• Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication (spelling and grammar).
• Knowledge of Entrata or similar property management software preferred.
• Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
• Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
• Must be able to work weekends, evenings, holidays and flexible hours as needed.

Responsibilities

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily.
• Develop a strong understanding of all lease documents (i.e., rental application, rental agreement, rules and regulations, Making Life Easy Maintenance Package) and ensure completion and compliance prior to resident move in, with final approval from Property Manager.
• Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team.
• Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic.
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties.
• Assist with Property Manager in maintaining the property's overall club appeal.
• Conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance.
• Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents.
• Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience.
• Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet.
• Plan and participate in monthly resident events in accordance with Hanover expectations.
• Support resident retention strategies through effective communication and exemplary service.
• Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope.
• Meet or exceed social media content standards and contribute to maintaining a positive online reputation.
• Solicit survey responses and respond thoughtfully to resident feedback.
• Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
• Review and respond according to any inquiries from the Global Support Services Team to address operational inquiries and improvements.
• Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments.
• Assist with general site operations as directed to support efficient and cost-effective management of the community.
• Represent the property and Hanover professionally in all interactions, including timely and courteous email communication.
• Uphold the 'Making Life Easy™' standard in service delivery to residents, prospects, and team members.
• Adhere to Hanover's uniform and appearance policy.
• Perform additional duties as assigned.

Benefits

• Competitive salaries
• Quarterly bonuses
• Upward mobility
• Paid time off (vacation, sick, holiday)
• Comprehensive medical, dental, vision, life and disability insurance plans
• Flexible spending accounts
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities