Leasing Consultant - Alexan Waterloo

The Hanover Company • Austin, TX

229d

About The Position

Hanover Company is looking for an experienced Leasing Consultant for Alexan Waterloo, a luxury high-rise apartment community located in Austin, TX. This community offers open-concept one-, two-, and three-bedroom apartments with chef-inspired kitchens, spa-style bathrooms, wine fridges, and oversized windows showcasing city views. Residents enjoy top-tier amenities including a rooftop pool deck with cabanas, a 30th-floor clubhouse with Capitol views, coworking spaces, a sports lounge with a golf simulator, a state-of-the-art fitness center, and pet-friendly perks like a covered park and dog spa.

Requirements

• Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication (spelling and grammar).
• Knowledge of Entrata or similar property management software preferred.
• Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
• Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
• Must be able to work weekends, evenings, holidays and flexible hours as needed.

Responsibilities

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily.
• Develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in, with final approval from Property Manager.
• Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team.
• Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic.
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties.
• Assist with Property Manager in maintaining the property's overall club appeal.
• Conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance.
• Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents.
• Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience.
• Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet.
• Plan and participate in monthly resident events in accordance with Hanover expectations.
• Support resident retention strategies through effective communication and exemplary service.
• Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope.
• Meet or exceed social media content standards and contribute to maintaining a positive online reputation.
• Solicit survey responses and respond thoughtfully to resident feedback.
• Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
• Review and respond according to any inquiries from the Global Support Services Team to address operational inquiries and improvements.
• Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments.
• Assist with general site operations as directed to support efficient and cost-effective management of the community.
• Represent the property and Hanover professionally in all interactions, including timely and courteous email communication.
• Uphold the 'Making Life Easy™' standard in service delivery to residents, prospects, and team members.
• Adhere to Hanover's uniform and appearance policy.
• Perform additional duties as assigned.

Benefits

• Competitive salaries
• Quarterly bonuses
• Upward mobility
• Paid time off (vacation, sick, holiday)
• Comprehensive medical, dental, vision, life and disability insurance plans
• Flexible spending accounts
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities