Leasing Case Manager

ImmaCare Inc.•Hartford, CT

46d

About The Position

The Leasing Case Manager position is characterized by search, advocacy, legal-compliance and detail-orientation. The Leasing Case Manager searches for appropriate apartments, primarily scattered-site, for Rapid Rehousing and Permanent Supportive Housing tenant-clients by providing services and referrals with the goal of getting people housed.

Requirements

Bachelor’s degree in Human Services field or 3-5 years relevant experience
Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care
Excellent interpersonal and written communication skills
Compassionate concern for those who are homeless or are at risk of becoming homeless
Valid driver’s license
Ability to handle stressful situations and a fast-paced environment
Experience with computers and proficient typing skills
Ability to complete necessary paperwork and maintain client files
Tenacity for providing on-going support, follow-up, and client advocacy
Knowledge of Microsoft Office 365 suite
Must be able to perform diverse job tasks including manual labor (lifting up to 40 pounds), clerical work and leasing management.
Individual should show initiative, be open to suggestions and learning, an independent worker who knows how to be part of a team, and someone who can listen with their heart and then logically pursue available options for assistance.
This position requires the ability to be pleasant, patient, compassionate and consistent with both clients and landlords.

Nice To Haves

Bilingual/Bicultural (English/Spanish) (preferred)
It is beneficial to have experience having worked with people who are homeless, or others who are of low income, low educational level, or are mentally or physically impaired.
The person would be well served by a working knowledge of the Spanish language.

Responsibilities

Search for appropriate apartments in the community for housing clients
Cultivate and maintain relationships with landlords
Perform required housing inspections
Coordinate move-ins, including providing available furnishings and other household goods
Provide orientation to new tenants
Teach tenants how to advocate for themselves with landlord for repairs and maintenance
Educate tenant about rights and responsibilities
Intervene if needed in disputes between landlords and tenants
Maintain all tenant files including ensuring that files contain authentic and proper signatures, dates and data
Obtain timely renewal of all tenant certification and re-certification paperwork
Ensure any and all Rapid Rehousing and Permanent Supportive Housing program requirements are met, including those of ImmaCare, HUD, DOH, or other stakeholders; monitor these rules and regulations regularly and ensure all parties are in full compliance with appropriate regulatory agreements and policies, including waiting list, certifications, re-certifications and other reporting requirements
Process rent rolls for rental subsidy processing
Communicate important daily events and other information
Attend and participate in staff meetings
Other du ties as needed/assigned