Leasing Associate/ Resident Concierge

Fifteen Group Capital, LLC•Los Angeles, CA

6h•Onsite

About The Position

FAM Residential is seeking a polished, service-driven Leasing Agent / Resident Concierge to join our Los Angeles community. This dual-function role combines proactive leasing and sales responsibilities with high-touch resident services, ensuring an exceptional experience at every stage of the resident lifecycle — from first inquiry to long-term renewal. The ideal candidate brings a consultative sales approach, genuine hospitality instincts, and the organizational discipline to manage a fast-paced, detail-oriented environment. This is an excellent opportunity for a motivated professional looking to grow within a dynamic residential real estate portfolio.

Requirements

High school diploma or GED; Associate's or Bachelor's degree in Business, Marketing, Hospitality, or a related field preferred.
Multifamily leasing, property management, or residential real estate experience.
Strong knowledge of Fair Housing regulations; certification required within 30 days of hire.
Excellent verbal and written communication skills with a professional, polished demeanor.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Yardi Voyager or a comparable property management system.
Bilingual English/Spanish strongly preferred.

Nice To Haves

Front desk, concierge, or hotel guest services background.
NALP (National Apartment Leasing Professional) certification.
Experience with package tracking or visitor management systems.
Familiarity with social media platforms and online marketing tools.

Responsibilities

Greet prospective residents and conduct professional, engaging property tours that highlight community features and available units.
Present floor plans, pricing, lease terms, and amenities to align prospects with suitable homes.
Apply consultative sales techniques to understand prospect needs, address objections, and close leases.
Conduct consistent follow-up via phone, email, and text to nurture leads and drive conversions.
Meet individual leasing targets and contribute to overall property occupancy and revenue goals.
Maintain current knowledge of unit availability, pricing, promotions, and competitive market conditions.
Process rental applications in full compliance with Fair Housing regulations and company policies.
Conduct prospect screening, including credit checks, background verification, and rental history review.
Prepare lease documents and addenda; accurately collect and document required move-in funds.
Coordinate move-in orientations to ensure smooth resident transitions and positive first impressions.
Complete unit inspections with incoming residents, document condition, and review community policies.
Maintain complete, accurate, and properly filed move-in documentation.
Serve as the primary point of contact for resident inquiries, requests, and service needs during office hours.
Respond to phone, email, and in-person inquiries promptly and professionally.
Manage package deliveries with organized tracking systems and timely resident notifications.
Monitor visitor access, maintain visitor logs, and support community safety protocols.
Provide information on community amenities, local services, and area resources.
Assist residents with amenity reservations, lockouts, and general community questions.
Cultivate positive resident relationships through proactive communication and attentive service.
Support lease renewal efforts by maintaining strong resident relationships and addressing concerns promptly.
Coordinate and assist with resident events, community engagement activities, and appreciation initiatives.
Handle resident concerns with professionalism and empathy while upholding community standards.
Track service requests and ensure timely follow-up and resolution.
Contribute to online reputation management by encouraging reviews and responding to feedback professionally.
Maintain online listings with accurate, current, and compelling information.
Support marketing initiatives including social media content, promotional campaigns, and community outreach.
Ensure model units, the leasing office, and common areas are maintained in showcase condition.
Maintain accurate records in the property management system and prepare reports as requested.
Process resident payments and assist with basic accounting functions as directed.
Manage filing systems, office supplies, and front desk presentation to a high standard.