Leasing / Assistant Manager (Multifamily)

About the position

Lion Real Estate Group is seeking an experienced Leasing / Assistant Manager to join the team at 'East View,' our 121-unit multifamily apartment community located in Echo Park, Los Angeles. The Leasing/Assistant Manager serves as the community’s sales representative who greets clients and presents all features, amenities, and benefits in a professional manner to properly secure lease agreements from qualified persons. This role requires regular communication with residents to ensure on-time rent payments and proper adherence to lease agreements and is responsible for the accurate and timely completion of administrative processes and reports.

Responsibilities

• Establishes and maintains the best possible occupancy of the apartment community through leasing and marketing activities.
• Markets and leases apartments in accordance with Company policies and procedures.
• Shows and demonstrates available apartments, including Open Houses, during business hours and weekends (Saturdays only).
• Prepares leases for move in and oversees the signing of leases by new residents.
• Assists in completion of monthly administrative tasks and ensures community's documents and files are organized and complete.
• Maintains detailed knowledge of local market conditions and identifies area competitors in order to complete market surveys and stay abreast of market trends.
• Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience.
• Helps to ensure the physical well-being and curb appeal of the apartment community.
• Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments.
• Assists Community Manager in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi system, and submitting reports on timely basis.
• Maintains day-to-day communications with Supervisor.
• Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi.
• Ensures residents files are properly maintained.
• Ensures accuracy of all reports and ledgers in Yardi.
• Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency.
• Maintains minimal delinquency rate at the community through collections.
• Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion.
• Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.).
• Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits.
• Ensures rent increases are being administered accurately and timely per property budgets.
• Oversees timely enforcement of evictions.
• Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service.
• Maintains annual fair housing certification (via Gracehill).
• Oversees the community in the absence of the Community Manager.
• Maintains regular and consistent attendance according to required work schedule decided by the Company.
• Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times.

Requirements

• High School Diploma or equivalent.
• 1+ year leasing or other sales-related experience.
• 1+ year of experience in multifamily property management highly preferred.
• Must have valid driver’s license.
• Excellent verbal and written communication skills (English).
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong sales and negotiating skills.
• Ability to create and maintain strong prospect and resident relationships.
• Strong analytical and problem-solving skills.
• Team player with ability to work well with others.
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Proficient with Yardi or similar property management software.
• Must be available to work on weekends (Saturdays only).

Benefits

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies: Vacation, Sick Leave, Bereavement Leave, Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Volunteering Program including VTO
• Perks and Rewards Program