OPS Leasing and Occupancy Specialist II (The Reserve at Jackson Hwy Office)

WinnCompanies•Covington, GA

15d

About The Position

WinnCompanies is searching for a Leasing and Occupancy Specialist II to join our team at The Reserve at Jackson Highway, a 102-unit residential tax credit community located in Covington, GA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. The ideal candidate will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times. This position will be required to work most weekends

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience in the residential, multifamily property management industry.
Experience with various computer systems, including Microsoft Office applications.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Superb attention to detail.
Solid organizational and administrative skills.

Nice To Haves

Low Income Housing Tax Credit (LIHTC) experience
Associate's degree.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, or customer service.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets, including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission during the application or recertification process.
Remain up to date with federal, state, or other regulatory requirements and programs.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families