Leasing and Occupancy Specialist II (Hollander Ridge)

WinnCompanies•Baltimore, MD

23h•$25 - $27•Onsite

About The Position

WinnCompanies is looking for a dedicated Leasing and Occupancy Specialist II to join our team at Hollander Ridge, a 94-unit affordable community located in Baltimore, MD. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. The Leasing and Occupancy Specialist II will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents. The expected work schedule for this role is: Monday - Friday, 8:30am to 5pm. Please note, the pay range for this position is $25.00 to $27.00 per hour, depending on experience.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
SHCM certification.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate’s degree.
NALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets, including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission during the application or recertification process.
Remain up to date with federal, state, or other regulatory requirements and programs.