Part-Time Leasing and Occupancy Specialist II (Fairlawn Estates at the T)

WinnCompanies•Mattapan, MA

15d•$21 - $27•Onsite

About The Position

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients. The pay range for this role is $20.83 to $26.62 per hour dependent on experience.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
SHCM Certification.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Direct experience with LIHTC programs.
Outstanding interpersonal and communication skills.
Availability for on-call activity during off-hours for urgent needs.
Superb attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate's degree.
NALP Certification.
Experience with Yardi or RealPage property management software.
Bilingual in English and Spanish OR Haitian Creole.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.