Lease-Up Leasing Professional - Prose Southcenter

Greystar Management Services•Tukwila, WA

13d•$23 - $25

About The Position

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY Prose Southcenter has an immediate opening for an experienced Lease-Up Leasing Professional! Our team members are high performers that care about customer service and exceed expectations. The Lease-Up Leasing Professional plays a critical role in our success. Live your story at Prose Southcenter, where modern comfort meets the convenience of Tukwila, WA. Our spacious studio, one, and two-bedroom apartments homes feature two unique interior color palettes, stainless-steel appliances, full-sized washer and dryers, and air conditioning in every home. With luxurious amenities and a convenient location, let Prose Southcenter be the backdrop of your unique story. The schedule for this role is Friday to Tuesday from 9:00 am to 6:00 pm. This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. JOB DESCRIPTION In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. This role comes with a $1,500 dollar sign on bonus. What your day might look like Being part of a team and having fun while providing excellent customer service Conduct prospect building and apartment tours, including virtual leasing and in-person tours Ensuring a stellar move-in experience for our customers' Market research on comps for marketing and advertising purposes Community event planning and execution Follow up with prospects by phone and email Utilizing social media and internet platforms to market available units Assisting in lease renewals Respond to resident concerns What we are looking for Previous sales and customer service experience desired, but a positive can-do attitude is required Proficient in MS Office Suite, additional property management software (Yardi/One Site) desired but not required Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions High level of professionalism in both manner and dress What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

Requirements

Previous sales and customer service experience desired, but a positive can-do attitude is required
Proficient in MS Office Suite, additional property management software (Yardi/One Site) desired but not required
Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions
High level of professionalism in both manner and dress
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
Incumbents must have valid driver’s license to operate a golf cart on property.
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Responsibilities

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).