Lease Up Leasing Manager

Related • Chicago, IL

1d • $65,000 - $110,000

About The Position

In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods.
We’re seeking a hospitality-driven Leasing Manager to lead the leasing strategy and team at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this high-impact, highly visible role, you will oversee the full leasing operation while serving as a key brand ambassador for one of Chicago’s most anticipated residential developments.
You will be responsible for setting the tone of the leasing experience—elevating it beyond transactional interactions into a refined, hospitality-forward journey. By guiding and coaching your team, you’ll ensure the building’s architectural excellence, elevated design, and thoughtfully curated amenities are consistently translated into a compelling lifestyle narrative for prospective residents.
Through strong leadership, performance management, and a focus on exceptional service, you will drive leasing velocity, shape first impressions at scale, and foster meaningful connections that lay the foundation for a vibrant, engaged community from day one.

Requirements

• 3–5+ years leasing experience (Chicago market experience strongly preferred)
• Proven success managing or leasing-up high-profile assets
• Excellent communication skills—written, verbal, and in-person
• Polished, professional presence with a passion for customer experience
• Advanced proficiency CRM tools and Microsoft Office
• Superior organizational skills and attention to detail
• Flexible schedule including weekends/evenings as needed
• Illinois Real Estate Leasing Agent License required within first 120 day

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Execute the full leasing and marketing strategy for a 635-unit ground-up luxury tower preleasing in 2026
• Lead leasing strategy to drive occupancy, revenue growth, and absorption goals
• Oversee and coach leasing team to deliver a best-in-class, personalized prospect experience
• Analyze traffic, conversion, and leasing funnel performance; adjust tactics in real time
• Partner with marketing and senior leadership on pre-leasing, lease-up, and ongoing campaign strategy
• Ensure consistent, high-impact property tours that effectively communicate lifestyle, value, and brand positioning
• Maintain expert-level knowledge of pricing strategy, availability, and competitive market trends
• Oversee CRM utilization, ensuring accurate lead tracking, follow-up execution, and reporting discipline
• Approve and oversee lease applications, renewals, and documentation for accuracy and compliance
• Welcome prospects and guide them through personalized property tours that highlight lifestyle features, community amenities, and neighborhood insights
• Lead resident retention performance and develop initiatives to improve satisfaction and renewal rates
• Lead community engagement strategy to align with brand standards and enhance resident experience
• Oversee move-in and move-out processes to ensure seamless, high-quality execution
• Establish and deliver service standards and ensure consistent delivery of elevated resident interactions
• Analyze resident feedback, identify trends, and implement improvements to enhance experience
• Build strategic relationships with residents and foster a strong sense of community
• Train, mentor, and manage leasing team to achieve performance goals
• Set clear expectations, monitor performance, and provide ongoing coaching and accountability
• Foster a high-performance, collaborative team culture focused on results and service excellence
• Set and enforce standards for leasing office, model units, and amenity presentation
• Conduct regular inspections to ensure the property consistently meets brand and quality expectations
• Partner with maintenance and operations teams to proactively address property needs
• Ensure a seamless and polished prospect and resident arrival experience
• Oversee all leasing documentation, ensuring accuracy, organization, and audit readiness
• Ensure full compliance with Fair Housing laws and company policies
• Monitor occupancy reporting, leasing metrics, and financial performance indicators
• Review and approve leasing files, reports, and compliance documentation
• Monitor KPIs including occupancy, leasing velocity, conversion rates, and resident satisfaction
• Identify ways to improve leasing performance and resident satisfaction
• Help manage online reviews and resident concerns with a solutions-first mindset
• Participate in marketing campaigns, leasing events, and team meetings
• Stay current with industry trends and company updates
• Be a team player who’s ready to support wherever needed

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees