Lease Up and Administrative Specialist
About The Position
Under general supervision, the Lease Up and Administrative Specialist is a floating position that manages the lease up process for new construction and renovations at BHP and supports the property management department by providing high quality customer service to our clients and staff. Functions include interest list and/or waitlist management, coordination with other Leasing Specialists for the marketing, eligibility determinations, showing apartments, completing file documentation, compliance and reporting, responding to calls and emails, filling in for property manager as needed and other related property management duties as required.
Requirements
- High school diploma or equivalent.
- Strong organizational experience.
- Experience with data entry and database management.
- Ability to accurately verify multiple sources of information and make assessments.
- Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively.
- Attention to detail.
- Ability to work with diverse populations.
- Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone.
- Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.
- Acceptable background information, including criminal history.
- Valid Colorado driver's license and acceptable motor vehicle record.
Nice To Haves
- Experience with housing software, particularly Yardi.
- Some knowledge or experience with electronic filing systems.
- Customer Service experience.
- Bilingual Spanish/English.
Responsibilities
- Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures.
- Assist with the processing of all paperwork and mailings related to leasing and, recertifications and other property management duties.
- Assist property managers by: Holding office hours as needed, Providing customer service in person, by phone, by email, or as applicable, Returning calls and emails as needed, Posting notices at sites, Transporting payments to BHP, File Vision scanning and accuracy
- Assist property managers with applicant/resident issues
- Assist with all other paperwork issues, including filing and reporting requirements for the funders and program administrators.
- Performs other administrative related duties as required by management to meet the needs of the department and BHP.
- Collaborate with the Director of Property Management, Property Manager and Regional Property Manager on assigned tasks and special projects.
- Train and mentor other staff members as needed, ensuring they understand their roles and responsibilities.
- Regular, predictable attendance is an essential function of this position.
- Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
Benefits
- Medical, dental, vision health plans
- Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
- Paid life insurance
- Employee wellness program
- Long term disability
- 13 paid holidays per year plus vacation and sick leave
- Five Fridays off during the summer
- Excellent work-life programs, such as flexible schedules, training opportunities, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
