Lease End Loyalty Associate (Work from Home-Atlanta)

Hyundai Capital•Atlanta, GA

13d•Remote

About The Position

This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include supporting HCA, Brand, and Dealer loyalty by assisting lease customers with end of term options, obligations, and providing new vehicle information. Deliver a superior customer experience executing active listening, proper tone, and excellent communication to anticipate customer wants and needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
Call center and previous sales experience strongly preferred
High School Diploma or GED
Excellent communication abilities
Ability to multi-task and prioritize goals to meet business objectives
Ability to understand analysis, technical processes, and business systems
Excellent organizational, interpersonal, and business system skills
Recall of a broad base of product knowledge

Nice To Haves

Auto finance and lease-end industry experience strongly preferred
Call center and previous sales experience strongly preferred

Responsibilities

Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems.
Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.
All other duties as assigned.
Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.