Lease Admin, Associate Director

Cushman & Wakefield • Grand Rapids, MI

5d

About The Position

As the Lease Admin, Associate Director, you will be responsible for the day to day management of the Lease Administration Services team supporting C&W’s client and actively maintaining the Client relationship.

Requirements

• Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field; MBA preferred
• 8+ years’ experience in lease administration, real estate management, or a related field
• Understanding of the lease administration function, ideally with multiple industry sector clients and clients of various maturity levels/buying patterns
• Proven track record of leadership and team management
• Strong financial acumen and experience with budgeting and financial planning
• Excellent oral and written communication skills, presentation skills
• Strong relationship management and interpersonal skills; team-oriented
• Ability to listen and discern client and account needs and make effective presentations on complex topics
• Ability to motivate and negotiate effectively with key employees, senior management, and client groups
• Demonstrated ability to solve complex problems and deliver a variety of options in complex situations

Responsibilities

• Fosters excellent client relationship
• Ensure overall quality of service delivery
• Coordinate service and/or resources delivered to the client
• Manage the flow of key documentation and client communications
• Design reporting products to meet the clients’ unique requirements
• Ensure accuracy of all client materials
• Effectively manages all aspects of account team responsibilities
• Lead and / or facilitate client meetings
• Generate standardized and ad hoc reporting
• Reviews and ensures accuracy of reports and client submittals
• Performs other duties as requested by VP
• Process management consulting
• Implement standardized processes that create maximum efficiencies
• Oversee development of standard forms and procedures
• Establish baseline performance measurements at onset of relationship or periodic intervals
• Develop performance measurements for internal benchmarking
• Provide period reporting
• Develop and implement account operations manual
• Implement and manage overall portfolio administration function
• Recommend and implement process improvements
• Develop and implement performance measurements
• Manage and /or perform all lease administration tasks
• Accountable for accuracy of data in clients’ portfolio management system
• Provide written and oral reporting of critical lease action items
• Ensure accuracy of critical lease action date reporting
• Oversee maintenance of database ensuring all data is accurately classified, approved and processed
• Oversee and manage desk lease audits process
• Manage review and processing of Estoppel Certificates
• Manage subtenants including rent collections and subtenant billing requests
• Ensure timely entry of all data and submission of reports
• Ensure all files are updated and complete and follow corporate standards for records retention
• Manage client budget forecasting and variance reporting
• Participates in the recruiting, hiring and management of human resources
• Assess and project staffing needs
• Within the structure provided by C&W Human Resource, implement and oversee Performance Management Plan Program for the Account Team under purview.
• Participate, when required, in Performance Improvement Plan in accordance with C&W’s Human Resource Guidelines and Policies

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees