Learning & Technology Adoption Specialist - New York

Willkie Farr & Gallagher LLP•New York, NY

50d•$110,000 - $120,000•Onsite

About The Position

The New York office of Willkie Farr & Gallagher LLP is looking for a Learning & Technology Adoption Specialist to support the broader Learning and Technology Adoption team. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries. The Learning & Technology Adoption Specialist will be a member of the Learning and Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required. At Willkie, we believe great people are the key to our success. As such, we are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
4+ years in a legal or professional services training or support role
Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
Demonstrated ability to teach technology concepts in an approachable, confidence-building manner
Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
Strong written and verbal communication skills
Highly organized and able to manage competing training priorities across teams and offices

Nice To Haves

Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferred
Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
Background in adult learning, instructional design, or tech coaching is preferred

Responsibilities

Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
Support firmwide training initiatives related to new software rollouts or major upgrades
Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help
Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
Maintain and enhance the firm’s internal learning resource library
Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools
Track training trends and feedback to proactively identify skills gaps or emerging needs
Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
Share observations and user feedback with internal product and engineering teams
Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
Stay current on AI developments and recommend relevant training opportunities or adjustments