Learning Technology Administrator

GUARD Insurance Group•Philadelphia, PA

47d•$55,000 - $90,000•Hybrid

About The Position

The Learning Technology Administrator is responsible for the daily operation, configuration, and optimization of the organization's learning technologies, including the Learning Management System (LMS), authoring tools, and other platforms. This role supports the delivery of training programs, ensures data integrity, and provides technical and administrative support to learners, instructors, and content developers. The role also leverages technology to ensure the efficiency and effectiveness of learning solutions.

Requirements

Bachelor's degree in Instructional Technology, HR, Business, related field or 2+ years of experience administering an LMS (e.g., KnowBe4, Workday Learning, Cornerstone).
Strong technical aptitude and familiarity with SCORM, xAPI, and LMS data structures.
Excellent organizational, communication, and problem-solving skills.

Nice To Haves

Experience with compliance training and reporting in regulated industries.
Familiarity with e-learning authoring tools (e.g., Articulate, Adobe Captivate).
Knowledge of accessibility standards and mobile learning best practices.

Responsibilities

LMS Administration
Manage user accounts, permissions, and role-based access within the LMS.
Maintain course catalogs, learning paths, and training assignments.
Troubleshoot technical issues and provide Tier 1 support to users.
Coordinate with IT and vendors to ensure system stability and integrations (e.g., SSO, HRIS sync).
Course Development & Content Management
Build and configure courses using SCORM/xAPI-compliant content, videos, PDFs, and interactive modules.
Collaborate with instructional designers and SMEs to develop/update and publish new/existing courses.
Maintain a centralized content library and archive outdated materials.
Oversee the usage of authoring tools and other learning technologies to create engaging and effective learning content.
Reporting & Compliance
Generate and distribute reports on course completion, certification, and compliance metrics.
Monitor training deadlines and send automated reminders to learners.
Support audits by ensuring accurate training records and documentation.
Learner Support & Communication
Serve as the primary point of contact for LMS-related inquiries and learner issues.
Resolve access, navigation, and course enrollment problems in a timely manner.
Develop and maintain user guides, FAQs, and training for system users.
Provide onboarding support for new hires and managers on LMS navigation.
System Optimization
Participate in vendor demos and system upgrades.
Stay current on learning technology trends and recommend improvements.
Leverage learning technologies to enhance the learner experience and improve training efficiency.

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!