Learning Systems Program Manager, WWGS (Worldwide Grocery Stores)

Amazon • Austin, TX

1d

About The Position

We are seeking a training professional with a passion for Learning Management
Systems and visualizing data. You will need a high degree of ownership, strong
business acumen, excellent communication skills, and experience with learning
technologies. You thrive in a fast-paced environment and are great at hitting
deadlines and driving projects to completion.
If you are an experienced and innovative training professional who is passionate
about high-quality, innovative, and meaningful learning experiences that drive
measurable results with far-reaching impact, then we want to hear from you.

We are looking for someone who can deliver learning and development solutions
that meet a broad range of needs and continuously drive excellence and
engagement across the organization. We are currently seeking an Learning Systems
Program Manager to streamline, implement, and scale new and existing training
programs for store employees across Amazon’s worldwide grocery store network.
This role is critical to the successful scaling and maintenance of world-class
operational training programs.

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in a relevant field or equivalent work experience
• 3+ years' experience working with learning management systems.
• Proven knowledge of xAPI, SCORM, LMS, LRS.
• Proven ability to communicate complex data effectively.
• Proven experience in all Microsoft Office applications, specifically MS Excel, MS PowerPoint, and MS Word.

Nice To Haves

• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with tool integrations using APIs and scripting.
• Knowledge of current trends in learning technology, such as artificial intelligence, augmented reality, virtual reality, etc.
• Experience working in a physical retail environment driving improvements that have resulted in measurable business impact.

Responsibilities

• Develop and maintain training reports for regular consumption of field operations.
• Execute data quality checks focused on completeness and standardization on training records while minimizing duplicity.
• Use learning management systems to create automated assignments, assessments, and evaluations to track the effectiveness of Training Programs/Initiatives.
• Interpret learning requirements and translate those requirements into a workable framework of events, materials and programs on the LMS platform.
• Upload course materials, including configuration of functionality such as complex curricula, cohorts, communications, surveys, reports, and notifications.
• Perform testing to ensure programs function properly once launched.
• Troubleshoot and root-cause systems-based training issues via a ticketing system.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level